Fabulous hair by. Melissa Policies
An Outstanding Experience
POLICIES
Covid-19 has changed our lives in ways we never imagined. In order to protect our service providers, clients and community we have made a few changes to our salon policies. We thank you for your participation and we can’t wait to see you again!
PHYSICAL DISTANCING
We no longer have a waiting area inside the salon. Clients are asked to wait in their vehicle or outside of the salon until their service provider is ready for them. They will notify you by phone once your appointment is ready to begin.
Clients must come for their appointments alone. We ask that clients do not bring friends or family, children and pets included, with them for their appointments. This includes “quick” visitors and food delivery services.
Once inside the salon, we ask that clients remain in their service area for the duration of their service. Unfortunately, at this time clients are unable to move around the salon freely.
We ask that clients remain 6 feet apart from other service providers and clients while in the salon. Common areas, such as the patio, are off limits.
CLEANLINESS AND PPE
All clients are required to wear a disposable or cloth mask for the duration of their service. If you do not have a mask, one can be supplied for a fee. Unfortunately clients who refuse to wear a mask will not be able to receive their service until a time that they are able to wear one, or masks are no longer required.
All clients are required to wash their hands or use hand sanitizer upon entry. We ask that clients also wash their hands thoroughly anytime they leave the salon or use the facilities.
In an effort to limit the possibility of transmission, we ask that service providers and clients keep the talking to a minimum during service. This is true for all services but especially those which are face to face, such as lash extension services.
Any clients who are exhibiting symptoms of COVID-19 (fever, dry cough, difficulty breathing or shortness of breath) will be asked to leave the salon and may not return for 14 days or until they have taken a COVID-19 test which has come back negative. Please be honest about your symptoms during our health screening questionnaire.
Your service provider will also be wearing fresh, clean PPE for your appointment. This will include a face mask, shield and gloves. We have also installed shields in the nail area for additional protection and acquired disposable capes for clients to wear during hair services.
We have a mandatory 20 minute disinfection period after each client where the station and any used areas are thoroughly cleaned and disinfected before allowing the next client to enter the salon.
CANCELLATIONS AND RESCHEDULES
We ask that clients respect our service providers by showing up for scheduled appointments on time. If you are going to be late or are unable to make your appointment please call the salon during business hours to reschedule.
Appointments may be rescheduled within 48 hours of the services start time.
Late cancellations will be subject to a 50% fee. The remaining value of the service(s) will be transferred onto salon credit. Please note that tips are non-refundable.
No shows will be subject to the full cost of the services booked. Clients who no show will lose their base cost deposit and may be restricted from booking appointments in the future.
Clients are asked to call the salon if they will be arriving late for their appointment. If we have not been able to contact the client 15 minutes after their appointment start time, the client will be considered a no-show and their spot may be made available for another client on the waitlist.
Appointments will be modified to fit the remaining time when clients arrive late. If this happens, the full price of the service will still apply.